Terms & Conditions

Welcome to www.kantinapp.com.cy (the "Website") and “kantinapp” application for mobile and handheld devices (the “App”). The Website and App are jointly referred to as the “Services” provided.

Kantinapp is an ordering service provider offering an online platform where users of the Website and/or App may order food online from the list of locations and vendors available on the Services (“Vendors”); and pre-pay for their food order by banking channels made available to them on the Service.

We do not own, sell, resell, furnish, provide, prepare, manage and/or control the Vendors or the related services provided in connection thereof. 

Our responsibilities are limited to: (i) facilitating the availability of the Services; and (ii) serving as the limited agent of each Vendor for the purpose of accepting payments from you for your online food order. 

The Services are owned by PLANET CARAVAN SOFTWARE LTD, a limited liability company registered in the Republic of Cyprus with registration number H413204 and registered address at 8 Michalaki Karaoli Street, Anemomylos Building, 4rd floor, 1095 Nicosia, Cyprus.

These Terms and Conditions ("Agreement") are a legal agreement that explain the terms and conditions that all visitors, users, clients and customers ("You", or "Your") must comply with when using the Website and the App. By installing, downloading or otherwise using the Website and App, You agree to abide by all of the terms and conditions in this Agreement.

This Agreement incorporates Our Privacy Policy

These Terms and Conditions outline the rules and regulations for the use of kantinapp.com.cy.

PLEASE READ THIS AGREEMENT CAREFULLY because it affects Your rights and liabilities under the law. By using or accessing the Website, You confirm that You have read and agreed to be bound by this Agreement. If You do not agree with this Agreement, You cannot use or access the Website. 

These Terms and conditions are governed by the law of Cyprus

  1. Definitions

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all agreements:

"Company," "Us," "We," and "Our" refers to Planet Caravan Software Ltd.

"Content" is the information displayed at the Website including without limitation text, data, code, images, photographs, graphics, software, designs and any other materials that are available at the Website.

"Services" refers to the ordering and delivering services provided by the Website and App.

"You" and "Your" refer to the visitor, user, client, customer or person accessing the Website and thus accepting this Agreement.

  1. User Rights and Responsibility

2.1 Acceptable use

  • The Company will not be held liable should the website be unavailable for any amount of time.
  • You are responsible for the safety and confidentiality of your passwords and usernames. The Company has the right to terminate or suspend your username and password should we suspect non-compliance by you.
  • You will not use any meta tags or any other "hidden text" utilizing Our name or trademarks without Our express written consent.
  • The Website and/or any portion of the Website may not be reproduced, sold, resold, visited or otherwise exploited for any commercial purpose without Our express written consent.
  • Your use and access of the Website does not include any right of resale or commercial use of the Website or its Contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website or its Contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
  • You must use our website for lawful purposes only.

2.2 Prohibited Use

While using our service the following terms must be adhered to:

  • to transmit or send unsolicited or unauthorized advertising or promotional material in any form.
  • Disrupt or attempt to disrupt Our servers in any way that could cause harm to the Website.
  • You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity. 
  • Distribute any material that contains software viruses or any other computer code, files, or programs that are designed or intended to: (a) disrupt, damage, or limit the functioning of the Website, any software, hardware, or telecommunications equipment used in connection therewith; or (b) damage or obtain unauthorized access to any data or other information of any third party. 
  • in any way that breaks or breaches applicable local, national or international laws or regulations. 
  • in any way which is fraudulent or unlawful. 
  • Hold Yourself out as sponsored by, endorsed by, or affiliated with Us or the Website.
  • Interfere with any other person's use of or the proper functioning of the Website. 
  • Misrepresent Your identity or impersonate any person.
  • Modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Us.
  • Provide any information that is false, misleading or inaccurate.
  • Use any portion of the Website for any unlawful purpose or otherwise fail to comply with all applicable domestic and international laws, statutes, ordinances and regulations.


  1. Our Content

Except for User Content as defined in User Content clause below, all of the content featured or displayed on the Website, including, without limitation, text, graphics, photographs, images, moving images, sound, and illustrations ("Our Content"), are owned by Us, Our licensors, vendors, agents and/or Our content providers. All elements of the Website, including without limitation the general design and Our Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights.

The Website, Our Content and all related rights shall remain Our exclusive property or of Our licensors unless otherwise expressly agreed.

You will not remove any copyright, trademark or other proprietary notices from material found on the Website.

Except as may be otherwise indicated in specific documents within the Website or as permitted by copyright law, You are authorised to view, play, print and download copyrighted documents, audio and video found on Our Website for personal, informational, and noncommercial purposes only.

Except as permitted by copyright law, You may not modify any of the materials and You may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the Website.

  1. Your Account

In consideration of Your use of the Website, You will:

  • provide true, accurate, current and complete information about Yourself as prompted by the Website's registration page (such information being the “Account Data”); and
  • maintain and promptly update the Account Data to keep it true, accurate, current and complete.

You are entirely responsible for the security and confidentiality of Your password and Account. You will not share Your Account Data or Your username and password with any third party or permit any third party to login to the Website using Your Account Data. Furthermore, You are entirely responsible for any and all activities that occur under Your Account. You are responsible for taking precautions and providing security measures best suited for Your situation and intended use of the Services and Website.

You agree to immediately notify Us of any unauthorised use of Your Account or any other breach of security of which You become aware.

The Website may also include a tool that allows You to sign in or register using information from Your accounts in third party services, such as Facebook, Google, or Apple ID. These third-party services are not related to the Website, and Your use of such third-party services is subject to the terms and policies of those services.

For more information on how We collect, store, use, and share Your Account Data, please check Our https://www.kantinapp.com.cy/privacy-policy

  1. Payment and Refunds

Once an order has been placed it will be treated as confirmed. 

Although unlikely, we may contact you after placing an order to confirm aspects of the order, including but not limited to the items ordered, the price, the delivery or pick up location or the estimated time a vendor may need to complete your order. For this reason, you are required to share your contact information with us, including your first and last name, mobile phone number, email address or any other information we may require. 

It is your responsibility to provide accurate information and bring to our attention any incorrect details. 

Further, we may contact you to inform you about the availability of products or to alter the price of an order and agree on a change. Anything agreed is conclusive and we will communicate this change to you. In case you are not available at the time we retain the right to cancel your order. In that case, the provisions of the cancellation and refund policy are outlined below. 

In order to process Your order, You will be asked to provide billing information such as name, billing address and credit card information to our third party payment processor (“Payment Processor”). The Payment Processor is responsible and We shall not be liable for any matter in connection with the processing of Your payments. 

We act as the Vendor’s payment agent for the limited purpose of accepting payments from you on behalf of the Vendor. Upon your payment of amounts to us, which are due to the Vendor, your payment obligation to the Vendor for such amounts is completed, and we are responsible for remitting such amounts, to the Vendor. You shall not, under any circumstances whatsoever, make any payment directly to the Vendor. 

You agree to pay Us for any confirmed orders in accordance with these Terms and Conditions by the methods described on the Services. You hereby authorize the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by us or indirectly, via a third-party online payment processor or by one of the payment methods described on the Services. 

You will be required to provide your credit or debit card details to the approved payment processor while making the payment. In this regard you agree to provide correct and accurate credit/ debit card details to the approved payment processor for availing the Services. You shall not use the credit/ debit card which is not lawfully owned by you, i.e. in any transaction, you must use your own credit/ debit card. The information provided by you will not be utilized or shared with any Third Party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/ debit card details. We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card. 

If you are directed to our third party payment processor, you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the services. Once you’re confirmed booking transaction is complete you will receive a confirmation email summarizing your confirmed booking. 

Please note that we cannot control any amount that may be charged to you by your bank related to our collection of the total amount, and we disclaim all liability in this regard. 

You agree to notify Us or the Payment Processor about any billing problems or discrepancies within 60 days after they first appear on Your Account statement. If You do not do so within 60 days, You agree that You waive Your right to dispute such problems or discrepancies.

We may partner with and use other third party payment service providers to handle all payments. We will notify You of such change by e-mail not less than 30 days before it takes effect.

In case that an item is not available we will inform you of the unavailability and you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy. 

We reserve the sole right to cancel your order in the following circumstance: 

  1. in the event of the designated address following outside the delivery zone offered by us or the location provided is not accurate;  
  2. failure to contact you by phone or email at the time of confirming the order booking; 
  3. failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or 
  4. unavailability of all the items ordered by you at the time of booking the order; or 
  5. failure due to reasons beyond our control or attributable to the Vendor. 

You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Services and only in the event of any of the following circumstances: 

  1. your order packaging has been tampered or damaged at the time of delivery or collection; 
  2. us cancelling your order; 
  3. you cancel the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking. 

Our decision on refunds shall be at our sole discretion and shall be final and binding. 

All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card. 

You agree and acknowledge that we shall not be responsible for: 

  1. The services or goods provided by the Vendor including, but not limited, serving of food orders suiting your requirements and needs; 
  2. The Vendor’s services or goods not being up to your expectations or leading to any loss, harm or damage to you; 
  3. The availability or unavailability of certain items on the menu; or 
  4. The Vendor serving the incorrect orders. 

The details of the menu and price list available on the Services are based on the information provided by the Vendors and we shall not be responsible for any change or cancellation or unavailability. 

You may not be able to avail our Services if your delivery location is outside our current scope of Service. We will keep you informed of the same at the time of confirming your order booking. 

You understand that delivery periods quoted to you at the time of confirming the order is an approximate estimate and may vary. We will not be responsible for any delay in the delivery of your order. 

Your order will be only delivered to the address designated by you at the time of placing the order on the Services. We reserve the right to cancel the order, in our sole discretion, in the event of any change to the place of delivery and you shall not be entitled to any refund for the same. Delivery in the event of change of the delivery location shall be at our sole discretion. 

You shall undertake to provide adequate directions, information and authorisations to accept delivery. In the event of any failure to accept delivery, failure to deliver within the estimated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you and you shall not be entitled to any refund for the same. Our decision in relation to this shall be final and binding. 

You understand that our liability ends once your order has been delivered to you. 

You confirm that we shall not be responsible for any deficiency in payment of consideration payable towards the goods purchased from the Services. 

Each purchase on the Service shall contain necessary instructions to redeem the Services. The terms of the services shall be governed by these Terms of Use and any other terms as set out in such document confirm such sale of service. You shall not be entitled to receive any credit, refund or cash back for the value of the goods sold if you fail to redeem the goods within the expiry date or in accordance with the terms therein. 

You agree and acknowledge that neither us nor the Vendor shall be liable in the event of you failing to adhere to the Terms of Use. 

We do not offer any refunds against goods already purchased from the Services unless an error that is directly attributable to us has occurred during the purchase of such product or services.

  1. Website Information

We attempt to ensure that information on the Website is complete, accurate and current. Despite Our efforts, the information on the Website may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currency of any information on the Website.

Through Your use of the Website, You may be exposed to content that You may find offensive, objectionable, harmful, inaccurate or deceptive. By using Our Website, You assume all associated risks. 

  1. Security

Information provided by you through http://kantinapp.com.cy is stored on a secured private server. While we have taken reasonable precautions to protect your personal information, no security system is impenetrable and we cannot guarantee the security of information that you provide to us via the Internet, through our Website, through online ordering, or in databases stored on our servers. 

Our online ordering functionality uses Secure Sockets Layer (SSL) protocol to ensure secure commerce transactions.

In order to provide a high degree of privacy, SSL encrypts data that is transmitted across the web. This means that anyone who tries to intercept this data will only see a garbled mix of characters that is nearly impossible to decrypt. Please see our Privacy Policy for full details on security.

  1. Links to this Website

Running or displaying the Website or any information or material displayed on the Website in frames or through similar means on another site without Our prior written permission is prohibited.

We grant You a nonexclusive right to display at Your site any link that would permit any user to go from Your site to Our Website. You obtain no rights other than the right to link to Our Website. Further, We do not guarantee, approve, or endorse the information or products available on Your site.

You agree to not use and display the links in such a manner that is misleading, defamatory, infringing, libellous, disparaging, obscene, or otherwise objectionable to Us. You agree to not use the links in any manner that is likely to reduce, diminish or damage the goodwill, value or reputation associated with Us. You warrant that Your site does not include any material, and does not contain links to sites displaying any material, which is harmful, pornographic, abusive, hateful, obscene threatening, defamatory, or which encourages illegal activity. Upon notice from Us, You shall promptly remove the links.

If Your wish to obtain written consent from Us, please contact us using our contact page

  1. Third Party Links

From time to time, the Website may contain links to sites that We and Our affiliates do not own, operate nor control. All such links are provided solely for Your convenience. If You use these links, You will leave the Website. Neither We nor any of Our respective affiliates are responsible for any content, material or other information located on or accessible from any other site. Neither We nor any of Our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other site, or any content, materials or other information located or accessible from any other site, or the results that You may obtain from using any other site.

We do not control, endorse, sponsor or approve of the third parties or their content nor do We take any responsibility for any aspect of these websites or their content. If You decide to access any other site linked to or from this Website, You do so entirely at Your own risk. You agree to be aware when You leave the Website and to read the privacy statements of these sites. You will evaluate the security and trustworthiness of any site connected to or accessed through the Website before disclosing any personal information to them. We do not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from Your disclosure of personal information to those third-party sites.

  1. Intellectual Property Rights

We claim copyright and all other intellectual property rights to all the material on the Website, including, but not limited to the words, information, graphics, designs, logos, trademarks, photographs, icons, drawings and text.

Our intellectual property is protected under copyright, trademark and other intellectual property laws.

As part of this Agreement, You agree to not reproduce, distribute, sell, publish or broadcast any of the material found on this Website without Our prior written consent.

  1. Copyright Notice

All Website design, graphics, text selections, arrangements, and all software are of Copyright © 2020, Planet Caravan Software Ltd or its licensors. ALL RIGHTS RESERVED.

  1. Disclaimers



  1. Indemnity

You agree to defend, indemnify and hold Us and any of Our affiliated company or individual harmless from any and all liabilities, costs, and expenses, including reasonable attorneys’ fees, related to or in connection with (a) the use of the Website or the internet or Your placement or transmission of any message or information on this Website by You or Your authorised users; (b) Your violation of any term of this Agreement, including without limitation, Your breach of any of the Representations and Warranties above; (c) Your violation of any third party right, including without limitation any right of privacy, publicity rights or Intellectual Property Rights; (d) Your violation of any law, rule or regulation of Cyprus or any other country; (e) any claim or damages that arise as a result of any User Content that You provide to Us; or (f) any other party’s access and use of the Website with Your unique username, password or other appropriate security code.

  1. Communication

We reserve the right to send You an electronic mail for the purpose of informing You of changes or additions to the Website or this Agreement.

Except as disclosed in Our Privacy Policy, We will not monitor, edit, or disclose the contents of Your e-mail, unless required in the course of normal maintenance of the Website and its systems, or unless required to do so by law or in the good-faith belief that such action is necessary to: (a) comply with the law or comply with legal process served on Us or the Website; (b) protect and defend Our rights or property of, the Website, or the users of the Website; or (c) act in an emergency to protect the personal safety of Our guests, the Website, or the public.

  1. Revisions

This Agreement is subject to Our revision and changes from time to time. Your continued use of the Website after the revision and changes will mean that You agree, without qualification, to the revised Agreement.

If You are not a registered Subscriber of the Website, then You can review revisions to this Agreement by regularly checking this page.

Material revisions to this Agreement will be indicated by an updated effective date at the top left corner of this page and by a notice posted on the homepage of the Website.

It is Your responsibility to remain apprised of any revisions to this Agreement and to remain in compliance therewith.

Should You object to any such revisions to this Agreement or become dissatisfied with the Website in any way, Your only recourse is to immediately terminate Your membership or discontinue use of the Website. Otherwise, continuing to use, visit, access or use the Website after the effective date means that You agree to be bound by any and all revisions.

  1. Force Majeure

We shall not be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond Our reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies; epidemics, pandemics; any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.

  1. User Feedback

We welcome and encourage You to provide feedback, comments, and suggestions for improvements of the Website (“Feedback”). You may submit Feedback by emailing Us at [email protected]. You acknowledge and agree that if You submit any Feedback to Us, You hereby grant to Us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable (through several tiers) and transferable license under any and all intellectual property rights that You own or control in relation to the Feedback to use, reproduce, view, communicate to the public by any means, print, copy (whether onto hard disk or other media), edit, translate, perform and display (publicly or otherwise), distribute, redistribute, modify, adapt, make, sell, offer to sell, transmit, license, transfer, stream, broadcast, create derivative works from, and otherwise use and exploit the Feedback for any purpose.

  1. Contact Us

If You do not understand any of the foregoing terms and conditions or if You have any questions or comments, please contact Us through our contact form or by sending an email to: [email protected]